Again, I really appreciate the way you do business. It's like the old fashioned way of business that we seem to not have much of anymore.

-Allena E.

I realize that fortune was on my side on this one; but your responsiveness, candor, fairness, and professionalism is virtually unique to this business - and believe me, I have tried them all.
-Scott F.

I'm delighted with the purchase and wanted to thank you again for creating a delightful environment for selecting a great guitar. Your selection of guitars is superb and your knowledge and personal attention you provided to me was much appreciated. You can add another very satisfied customer to your list.

-Bob D.

Impressively, you and Ryan were able to readily translate my descriptions of tonal quality, appearance, feel, and presence and provide a perfect match. In addition, you were able to find a guitar that had a unique history, and one which had a very strong appeal to a collector.

The professionalism and expertise of your company is unique and commendable. Your selection is fantastic and degree of service is very rare. Indeed, indeed, not once did I feel that you were looking to sell me the most expensive instrument possible, instead, it was obvious that your goal was to meet my many needs and ensure satisfaction.

-Kelly H.

My recent trip to Trilogy was one of the highlights of my musical life. I will always remember this trip and I must say you have made a customer and a friend for life.

-Marty M.

On behalf of Loyola Marymount University Department of Music I most gratefully thank you for your contribution to our LMU Guitar Concert and Masterclass Series. Your financial support throughout the years has made it possible to us to provide our students, and the guitar community at large, with access to some of the finest musicians in the world. However, it's not just your financial support that we appreciate. Your kindness and selfless giving to our students in so many other ways (and again, I might add to the guitar community at large) has helped create the environment where we can come together as a true community to share our awe at the power of music.

-Michael Miranda, Ph.D.

Assistant Professor of Music
Coordinator of Instrumental Studies
Loyola Marymount University

As always, I sincerely appreciate the special treatment that I receive from you and Ryan. I suspect that it is the same approach that you use with all of your customers, and I commend you on this philosophy as it is increasingly rare in this and time of make a quick buck and to heck with long term relationships. I find your philosophy refreshing, and from my standpoint, I count you both as friends rather than vendors.

-Joe B.

...in my appreciation, this is a first class instrument and I am quite happy with it. Thanks for being so straight forward, open and honest throughout the deal and concern up until after I got the guitar in my hands. Moreover, thanks for helping me to become the keeper of such a unique piece of outstanding American lutherie.

-Paolo Z.

I cannot stop telling everyone about you and Trilogy Guitars. I was blown away by how nice you were, and how relaxing I felt while I was there. I was really nervous going into it, especially when I heard you do things by appointment. I was thinking, "oh man, I'm in way over my head!" But it was the complete opposite. I can't wait to come back to Trilogy Guitars and say hi to you and Kona!

-Ben B.

I didn't feel the least bit pressured to buy this guitar from you. I felt like you were a man with a passion for guitars and were simply trying to show me the depth and breadth of what guitars meant to you. You weren't trying to make the sale of a guitar, you were trying to sell me what classical guitar really meant to you, how it inspired you, and how I should want a piece of that action. I felt more like I was joining a club rather than buying a guitar! I like this club.

-Kosta G.

I love the fact that you guys are so passionate and willing to spend the time educating me. I also love listening to your private concerts. Your patience is really helping me. From a guy who's business is customer service, I really respect you.

-Rick R.

I really enjoyed visiting your studio (for lack of a better word), having the opportunity to play so many great guitars, and you spending so much quality time responding to every question I had in detail. I left feeling fascinated with the whole experience.

-Temo O.

You guys are becoming a force to be reckoned with Hausers, Dammann, Friederich, Byers, Aram, etc. Way to go, and it looks like you are selling the dang things too! Congrats, it's nice to see good things happening to guys that are also the nicest in the business.

-Steve M.

Thank you for your assistance, honesty, and guidance in helping me acquire this beautiful sounding instrument. I look forward to doing business with you in the future.

-Jim F.

I wanted to thank you for your time and your thoughts. It would have been a pleasure to buy a guitar from you and I felt like I could trust you right from the start. I will never sell the Tacchi but if I ever want another guitar, I will think of you at the top of the list.

-Michael M.

Once in a great while in every day business one runs across a special person who goes far above and beyond what normally would be considered professional. Honesty, genuine friendliness, and true sincerity putting the customer's well being above his own, are qualities that have grown more rare over the years than master grade Brazilian.

-Steve G.

Thanks for letting me hang out in your shop and for the great guitar. I really appreciate the way you do business.

-Allen E.