Purchase Policy

48-Hour Approval Period:

Can't make it to Los Angeles to see us? Would you like to hear how an instrument you tried at the shop sounds in your playing space? Do you need a second opinion from a teacher, spouse, or fellow guitar friend? Great! You're on the right track and ready to utilize our 48-hour approval period.

We're happy to send a guitar anywhere in the U.S. or internationally* on a 48-hour approval basis. The instrument will be pre-paid by wire transfer, cashier's check, personal check, money order or any major credit card and once the payment has cleared the shipment will be prepared. If, at the end of the trial period you decide that it is not the right guitar for you we ask you to kindly repack the instrument and send it back in the manner it arrived for your full refund. The returned instrument is the responsibility of the buyer until received and inspected by Trilogy Guitars.

All shipping and insurance charges are the responsibility of the customer unless otherwise agreed upon. We will prepare the shipping waybill through FedEx** online and obtain a price quote for the charges for Standard Overnight or 2nd Day Air, which will then be charged the customers credit card. In the event of the final shipping costs varying from the initial quote, we will issue a 2nd invoice (should it increase) or happily refund you the difference (should a larger discount be granted).
Extra time needed? Do you have special circumstances? Just give us a call and we'll see what we can work out.

*Additional information will be required from international customers.
** Due to FedEx policy on Declared Value and Limits of Liability, instruments over 20 years in age shall be shipped and returned via UPS to as they WILL allow instruments to be insured at suitable values.

30-Day Policy

(Info Coming Soon)

Trade-Up Policy

(Info Coming Soon)